Reference

Our Legal Terms, Your Account Rights

These terms govern how your freekredit account works — what we expect from you, what you can expect from us, and how your information is handled. Access to this platform depends on local law and is available only where permitted in your region.

Account Eligibility ConditionsJurisdiction-Dependent AccessData Handling StandardsUser Rights and RequestsTouch 'n Go eWallet, Boost, GrabPay Policy Context
freekredit Our Legal Terms, Your Account Rights
LEGAL CONTACT PATHS

Reach Us on Legal or Account Policy Questions

If a clause in our terms raises a question about your account, your data, or an action we have taken, contact us directly. Our support team handles legal and policy queries alongside general account help. Players in George Town and elsewhere in Malaysia reach us through the same channels — no separate line, no waiting queue for policy topics.

Live Chat Open the chat window from your account page. For legal queries, describe the specific clause or account action you want clarified and we will route it to the right team.
Email Support Write to us at our support address listed in your account settings. Include your account ID and the policy section you are referencing so we can respond with the relevant detail.
Account Dashboard Log in and go to Settings — Account Info to review your current data record, update your contact details, or submit a data access request directly from within your account.
DATA AND SECURITY HANDLING

How We Protect Your Account and Your Data

Account security at freekredit runs on SSL encryption across all pages, including the cashier and login flow. Your session data is never shared with third parties for marketing purposes. Cookies we use are limited to keeping your session active and remembering your wallet preference — for example, if you consistently use Touch 'n Go eWallet or Boost, the cashier will surface that option first on your next visit.

Data Retention

We hold your account data for as long as your account remains active and for a defined period after closure, as required by the financial record obligations applicable in your region.

Cookie Policy

Session cookies keep you logged in and carry your cashier preferences. No third-party advertising cookies are set from our platform without your explicit acceptance through the cookie banner.

Account Security Steps

Every login triggers an OTP sent to your registered mobile number. If you switch devices, a re-verification step runs before your account wallet and pending withdrawals become accessible.

Data Access and Correction

You can request a copy of your stored data or ask for corrections through Settings in your account, or by writing to our support email with your account ID and the change needed.

Frequently Asked Questions on Our Legal Terms

The questions below cover what our terms mean for your day-to-day account use — from access conditions and data rights to how we handle disputes and what happens when terms change.

Eligibility depends on your local law. You may open an account only if accessing this platform is lawful in your jurisdiction. It is your responsibility to confirm this before registering.

Contact our support team with your transaction reference number. We log all cashier activity and will pull the record for the specific deposit or withdrawal in question before issuing a response.

A notification appears on your account dashboard when we publish a material change. We will also note what has changed and when it takes effect, so you are not reviewing a document cold.

Yes. Log in, go to Settings — Account Info and submit a data access request, or email support with your account ID. We will provide the record within the timeframe our policy allows.

It means your ability to use this platform, deposit via FPX or DuitNow, and withdraw funds is subject to whether Malaysian law permits it at the time. We do not override local legal restrictions.

We may suspend an account under review for terms violations or identity verification. You can contest the decision by contacting support with your account ID — we will outline the specific reason and next steps.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.