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Terms Conditions That Cover Your Account

Before you fund your account via Touch 'n Go eWallet, Boost, or GrabPay and head into the lobby, these Terms & Conditions set out exactly what you agree to with freekredit — your rights, your responsibilities, and how we handle disputes.

Applies to all account activityCovers Touch 'n Go eWallet, Boost, GrabPay transactionsGoverns sportsbook and casino useAvailable where local law permits

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REACH OUR TEAM

How to Contact Us About These Terms

If something in these Terms & Conditions is unclear — whether it relates to a payment dispute, an account restriction, or a question about eligibility in your area — our support team is the right place to start. Players in George Town and across Malaysia can raise a query through any of the channels below. We aim to acknowledge every terms-related query and direct it to the correct team.

Live Chat Open the chat widget from any page on freekredit to raise a terms or account question directly with a support agent in real time.

Email Support Write to our support address for formal queries about account closures, disputed transactions, or requests for a copy of your account data.

Account Help Centre The Help Centre on freekredit covers common terms questions — account verification steps, wallet linking for GrabPay or DuitNow, and withdrawal conditions.

What These Terms Cover and How They Apply

freekredit Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These Terms & Conditions apply the moment you open an account on freekredit. Every action you take — placing a football wager on the English Premier League, loading funds through DuitNow or FPX, browsing Live Roulette, or requesting a withdrawal back to your Boost wallet —

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is governed by what is written here. We may update these terms from time to time; when we do, the revised version takes effect from the date it is published on this page. Continuing to use your account after a revision means you accept the updated
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terms. If any section conflicts with the laws applicable to your location, the locally applicable provision takes precedence — access to freekredit is available only where local law permits. You are responsible for confirming that your use complies with the rules in your jurisdiction. Minors are
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not permitted to hold or operate an account. We reserve the right to suspend or close accounts that we reasonably believe have breached these terms, including accounts linked to fraudulent payment activity, bonus misuse, or multi-accounting. Account balances are non-transferable between separate registered accounts.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Security and Your Account Rights

We hold your account data only for as long as it is needed to operate your account, meet our obligations, and resolve any disputes. You can request a summary of the data we hold on you at any time by contacting support via live chat or email. Wallet data tied to Touch 'n Go eWallet, Boost, and GrabPay transactions is processed only to confirm deposits and process withdrawals — it is not shared with third parties for marketing purposes.

Account Security

Every login is protected by OTP verification sent to your registered number. If you suspect unauthorised access, contact live chat immediately to freeze your account wallet.

Data Retention

We keep transactional records for the period required under applicable regulations. After that window, data is deleted or anonymised in line with our retention schedule.

Cookie Use

freekredit uses session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings.

Requesting Changes

To update your registered email, phone number, or linked e-wallet, submit a request through live chat with your account ID — changes take effect after identity verification.

Common Questions About These Terms

The questions below cover what our account holders ask most often about these Terms & Conditions — from how updates are communicated to what happens when a payment dispute arises. If your question is not here, live chat is the fastest path to an answer.

They apply from the moment you open an account on freekredit. Every deposit, withdrawal, and wager you place is covered by the version of the terms published at that time.

We publish the updated version directly on this page with a revised effective date. Continued use of your account after that date means you accept the changes — we recommend checking this page periodically.

Access depends on local law and is available only where local law permits. You are responsible for confirming that using freekredit complies with the rules applicable in your jurisdiction.

Raise the dispute through live chat with your transaction reference. We will cross-check the payment record and respond within the timeframe set out in our payment dispute process.

Yes. We may suspend or close accounts that breach these terms — including cases involving fraudulent activity, multi-accounting, or misuse of account wallet features. You will be notified by email.

Contact our support team via live chat or email with your account ID and a data-access request. We will respond and provide a summary within a reasonable timeframe.

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