What Information We Hold and Why
When you open an account, we collect the details you provide during registration — your name, email address, phone number, and date of birth. When you fund your account through Touch 'n Go eWallet, Boost, or GrabPay, our payment processor records the transaction reference; we do
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not store your full wallet credentials on our servers. We also collect device information — browser type, IP address, and session data — to keep your account secure and to detect unusual access patterns. If you contact our support team, the conversation log is retained so
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we can follow up accurately. All data collection is tied to a specific operational purpose: account verification, payment processing, fraud prevention, or service communication. We do not sell your personal data to third parties, and we do not share it with advertisers. Where local law in
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Malaysia requires us to disclose data to a regulatory authority, we comply with that obligation and notify you where legally permitted to do so. Access to the platform is available where local law permits, and the data we process reflects that jurisdictional scope.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.